Appointment Liaison Executive (US Accent/British Accent)- WFH

Appointment Liaison Executive (US Accent/British Accent)- WFH

Experience: 0.5 to 8 Years
Time: US Shift (6 pm to 3 am IST)
Location: Work from Home/Anywhere
Industry: Call center/IT/ITES
Job Type: Full time
Educational Qualification: +2/ Graduation (Not Compulsory)
Salary: 3 to 5 Lacs INR PA
No of positions: 2 Nos
Notice Period: Immediate

Must-Have:

1. US/British accent English language bilingual proficiency Experience in International Voice Process
   2. Must have a minimum 1 year of international outbound/inbound call center experience OR strong customer service experience

Your Role:

Appointment Liaison: Responsible for contacting and setting appointments with prospective engineering, consulting, supply chain or manufacturing clients in North America.
You will also coordinate with each party to ensure appointments are set and followed through upon.
Please note that this is NOT a sales job. There is no selling involved or commission pay.

RESPONSIBILITIES:

1. Experience in International Outbound/Inbound US/British Voice Process
2. Pleasant and confident phone manner
3. Experience using any CRM tool (Hubspot/Zoho/Salesforce etc)
4. Energetic, organized – strong time management skills
5. Ability to follow a script and speak eloquently with clients
6. Fluent/Expert in US/British/Native/Bilingual English accent system requirements
7. PC or Mac is fine (must have high-quality audio capabilities)
8. Strong and reliable Internet connections
9. Access to a quiet work environment

Technical pre-requisites prior to applying!

1. Hardwired into the internet
2. Intel i5 CPU (or AMD equivalent) 2.0GHz Quad Core or better
3. 8GB RAM or above/At least 20GB free disk memory space/Windows 10 or Mac 10.2 and above

AIMLEAP is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering Digital IT, AI-augmented Data Solutions, Automation, and Research & Analytics Services.

AIMLEAP has been recognized as ‘The Great Place to Work®’. With focus on AI and automation-first approach, our services include end-to-end IT application management, Mobile App Development, Data Management, Data Mining Services, Web Data Scraping, Self-serving BI reporting solutions, Digital Marketing, and Analytics solutions.

We started in 2012 and successfully delivered projects in IT & digital transformation, automation driven data solutions, and digital marketing for more than 750 fast-growing companies in the USA, Europe, New Zealand, Australia, Canada; and more.

– An ISO 9001:2015 and ISO/IEC 27001:2013 certified
– Served 750+ customers
– 12+ Years of industry experience
– 98% Client Retention
– Great Place to Work® Certified
– Global Delivery Centers in the USA, Canada, India & Australia.