The Challenge

A leading technology company in US had challenges in managing changing application landscape and increasing IT incidents that affected business and Customer satisfaction. Increasing operational cost and Infrastructure-related changes were common.Also, the company wanted to streamline its IT management process by replacing the company’s inefficient, inaccurate—manual process with a digital solution

Our Approach

FullStack Techies analysed the current IT application landscape and built a Digital ready application management solution to address the challenges. To reduce operational cost, explored onsite and offshore resource model for transformation activities. Leveraging our past experience in continuous service improvement and proven transition methodology, helped to rationalize, streamline and automate the workflow process.

Collaboration across Business Operations Improves Application Performance

Transformed IT eco-system providing enhanced customer, employee and partner experiences. By implementing operational agility and automation, Technology Company streamlined the process and reduced operation cost substantially.